Shipping Policies

Review our shipping policies and guidelines. Stay informed about our terms of service, shipping procedures, and other important information.

Terms of Service

Welcome to Five Star Shipping!

Introduction

Welcome to Five Star Shipping, located at Milton & Keats St., Freeport, Grand Bahama. We provide fast, reliable, and secure freight forwarding and locker distribution services in the Bahamas. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions.

Services

Five Star Shipping offers freight forwarding, custom brokerage, mailbox services, VIP mailboxes, import-export services, and shop-to-locker delivery. Our services are designed to make global shopping and shipping seamless and hassle-free.

User Responsibilities

Users must provide accurate and complete information during registration and when using our services.
Users are responsible for ensuring that all shipments comply with local and international laws.
Users must not use our services for any unlawful activities.

Payment Terms

Payment for services must be made in full before shipments are released.
We accept various payment methods, including credit cards, PayPal, and bank transfers.
Late payments may incur additional charges.

Limitation of Liability

Five Star Shipping is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the amount paid for the specific service in question.

Amendments

We reserve the right to amend these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the new terms.

Contact Us

For any questions or concerns regarding our Terms of Service, please contact us at [email protected] or (242) 352-3544.

Shipping Procedures

Welcome to Five Star Shipping!

Shipping Process

At Five Star Shipping, we aim to make your shipping experience as smooth as possible. Here’s how our shipping process works:

Order and Ship to Our U.S. Address:

Use our U.S. address to receive your purchases from online retailers.
Address: 2766 NW 30th Way Unit 19, Lauderdale Lakes, FL 33311

Forwarding to the Bahamas:

Once your package arrives at our U.S. address, we will forward it to our facility in Freeport, Grand Bahama.
You will receive a notification once your package is in transit.

Customs Clearance:

We handle all customs clearance procedures on your behalf.
Ensure you provide all necessary invoices and documentation.

Locker Distribution:

Your package will be placed in a secure locker for you to pick up at your convenience.
You will receive a notification with the locker location and access details.

Shipping Times

Standard shipping from the U.S. to the Bahamas typically takes 5-7 business days.
Expedited shipping options are available upon request.

Shipping Fees

Shipping fees are based on the weight and dimensions of your package.
Additional charges may apply for oversized or hazardous items.

Five Star Shipping Regulation

Bahamas customs requires invoices for all imported goods in order to determine their value and duty. All invoices must be legible and cost-itemized. Even if the goods have been used, they must still be accompanied by an itemized cost invoice in order to be cleared by customs. Invoices should be emailed to [email protected].

Five Star Shipping can clear goods on your behalf if you give us permission to act as your agent. As a result, Bahamas Customs requires us to obtain a completed Bahamas Customs Form C44 from you, as well as a copy of your government ID.

Do NOT Alter

DO NOT MAKE ANY CHANGES TO YOUR RECEIPTS. The billing process will be delayed as a result of this.

If You’re Shipping a DRONE

You must register with the Aviation Department if you are shipping a DRONE. This is a quick and simple process; please register by visiting www.apps.bcaa.gov.bs.

Hazardous, Illegal & Prohibited Items

Check with us first to see if we allow you to ship an item to your U.S. address. Check out the list of dangerous, illegal, and prohibited items below. You must also ensure that the importation of your item complies with all applicable laws. Failure to comply will result in legal consequences.

Do Not Ship” List:

Explosives
Firearms and Ammunition
Hazardous Materials
Illegal Drugs and Substances
Counterfeit Goods
Perishable Items (without proper documentation and permits)
Live Animals (without proper documentation and permits)
Pornographic Materials
Items that violate intellectual property rights
Items prohibited by local and international law

For more information or any queries, please contact us at [email protected].

Return and Refund Policy

Welcome to Five Star Shipping!

Return Policy

At Five Star Shipping, we strive to provide excellent service. However, we understand that sometimes returns are necessary.

Eligibility:

Returns are accepted within 30 days of receipt.
Items must be in their original condition and packaging.

Process:

Contact our customer service at [email protected] to initiate a return.
Provide your shipment tracking number and reason for the return.

Inspection:

Once we receive your return, we will inspect the item.
You will be notified of the approval or rejection of your return.

Refund Policy

Approved Returns:

If your return is approved, a refund will be processed to your original method of payment.
Refunds may take 5-7 business days to appear on your account.

Non-Refundable Items:

Shipping fees, custom duties, and taxes are non-refundable.
Items marked as final sale cannot be returned.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

Contact Us

For any return or refund-related inquiries, please contact us at [email protected] or (242) 352-3544.

This updated policy is aligned with Five Star Shipping branding and services. Let me know if any additional changes are needed!

“Private Policy For ZZZ Imports Exports Introduction Your privacy is important to us. This Privacy Policy explains how ZZZ Imports Export collects, uses, and protects your personal information. Information We Collect Personal Information: Name, email address, phone number, shipping and billing addresses. Transaction Information: Payment details, order history, and shipment details. Technical Information: IP address, browser type, and usage data. How We Use Your Information To Provide Services: Process your orders, manage shipments, and provide customer support. To Improve Services: Analyze usage data to enhance our services and user experience. To Communicate: Send order updates, promotional materials, and important notices. Data Protection We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. Your payment information is encrypted and processed securely. Sharing Your Information We do not sell, trade, or rent your personal information to third parties. We may share information with trusted partners who assist us in operating our website and services, provided they agree to keep this information confidential. Your Rights You have the right to access, update, or delete your personal information. You can opt out of receiving promotional emails by following the unsubscribe link in our communications. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Contact Us For any privacy-related inquiries, please contact us at [email protected] or (242) 805-5701.”

ChatGPT

Here’s the updated Privacy Policy for Five Star Shipping, replacing all mentions of ZZZ Imports Export with Five Star Shipping:

Privacy Policy for Five Star Shipping

Introduction

Your privacy is important to us. This Privacy Policy explains how Five Star Shipping collects, uses, and protects your personal information.

Information We Collect

Personal Information: Name, email address, phone number, shipping, and billing addresses.
Transaction Information: Payment details, order history, and shipment details.
Technical Information: IP address, browser type, and usage data.

How We Use Your Information

To Provide Services: Process your orders, manage shipments, and provide customer support.
To Improve Services: Analyze usage data to enhance our services and user experience.
To Communicate: Send order updates, promotional materials, and important notices.

Data Protection

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your payment information is encrypted and processed securely.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted partners who assist us in operating our website and services, provided they agree to keep this information confidential.

Your Rights

You have the right to access, update, or delete your personal information.
You can opt out of receiving promotional emails by following the unsubscribe link in our communications.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Contact Us

For any privacy-related inquiries, please contact us at [email protected] or (242) 352-3544.

Privacy Policy for Five Star Shipping

Introduction

Your privacy is important to us. This Privacy Policy explains how Five Star Shipping collects, uses, and protects your personal information.

Information We Collect

Personal Information: Name, email address, phone number, shipping, and billing addresses.
Transaction Information: Payment details, order history, and shipment details.
Technical Information: IP address, browser type, and usage data.

How We Use Your Information

To Provide Services: Process your orders, manage shipments, and provide customer support.
To Improve Services: Analyze usage data to enhance our services and user experience.
To Communicate: Send order updates, promotional materials, and important notices.

Data Protection

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your payment information is encrypted and processed securely.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.
We may share information with trusted partners who assist us in operating our website and services, provided they agree to keep this information confidential.

Your Rights

You have the right to access, update, or delete your personal information.
You can opt out of receiving promotional emails by following the unsubscribe link in our communications.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

Contact Us

For any privacy-related inquiries, please contact us at [email protected] or (242) 352-3544.

Our Contact Details

Feel free to reach out to us with any questions, concerns, or feedback. We are here to help!

Address:

Milton & Keats St.,
Freeport, Grand Bahama

Phone:

(242) 352-3544

Email:

General Inquiries: [email protected]
Support: [email protected]

Social Media

Facebook: Five Star Shipping
Twitter: @FiveStarShipping
Instagram: @five.star.shipping
LinkedIn: Five Star Shipping

Business Hours

Monday to Friday: 8:30 AM – 5:00 PM
Saturday: 10 AM – 4 PM
Sunday: Closed

Additional Information

For more information about our services, policies, and procedures, please visit our website at www.fivestarshippingco.com.

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